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Before your batch begins
- If you cancel in writing before your batch commences, the fee paid is refundable after deduction of any payment gateway or transaction charges actually incurred.
- You may instead transfer your enrolment to a later batch, subject to seat availability.
After your batch begins
- Once training has commenced, the membership fee is not refundable, because access to sessions, study material and support has already been provided.
- Where you are unable to continue for a genuine reason, contact us and we will try to accommodate a transfer to a later batch instead of a refund. Any such accommodation is at our discretion and is not guaranteed.
If we cancel a batch
If TRAINTECH cancels a batch and cannot offer you a suitable alternative batch or delivery mode, you will receive a full refund of the fee paid for that batch.
Career counselling session
The career counselling fee is refundable only if you cancel before the session is conducted. Once the session has taken place, the fee is not refundable, as the service has been delivered.
Corporate training
Cancellation terms for corporate engagements are set out in the individual proposal or agreement, because scope and scheduling commitments differ for each engagement.
How to request a cancellation or refund
- Contact us on 8806888002 or visit our centre and state your request clearly.
- Include the learner name, program enrolled in, payment date and payment reference.
- We will confirm receipt of your request and tell you whether it qualifies under this policy.
Refund processing
Approved refunds are processed to the original payment method within 7 to 10 working days of approval. The time taken for the amount to appear in your account depends on your bank or payment provider.
No outcome-based refunds
Fees are charged for training and guidance delivered. Refunds are not available on the basis of employment, salary or any other career outcome, since we do not guarantee such outcomes.
Contact us
You can contact us on 8806888002 or in person at First Floor, B-105, Royal Shopping Centre, Ambadi Road, Vasai West, Vasai-Virar, Palghar, Maharashtra 401202.